FAQ Support

We’ve answered some of the most common questions to make your shopping experience with Old Salt by Prestige smooth and stress-free.

1. How do I place an order?

• Browse our collection, select your size and color, and click “Add to Cart.”
• Proceed to checkout, enter your shipping details, and complete payment.

2. How can I check my order status?

• Once your order is shipped, you’ll receive a tracking link via email or SMS.
• You can also contact us for updates at oldsaltbyprestige@gmail.com.

3. Do you ship internationally?

• Yes, we offer international shipping to select countries.
• Shipping fees and delivery times vary by location.

4. What payment methods do you accept?

• We accept credit/debit cards, UPI, net banking, and wallet payments.
• Cash on Delivery (COD) is available for select pin codes in India.

5. Can I return or exchange lingerie?

• Due to hygiene reasons, certain items like panties and shapewear are non-returnable.
• Returns or exchanges are accepted only for wrong, defective, or damaged products.
• See our Return & Exchange Policy for full details.

6. How do I find my size?

• Refer to our Size Guide available on each product page.
• If you’re unsure, contact our customer support for personalized assistance.

7. How do I care for my lingerie?

• Hand wash in cold water with mild detergent.
• Avoid bleach and tumble drying; air dry in the shade.

8. How do I contact support?

📧 oldsaltbyprestige@gmail.com
📞 +91 8747970842
Support Hours: Mon–Sat, 10 AM – 6 PM (IST)